Quality Service and Support

More Diagnostics is committed to maintaining our reputation for quality products and exemplary customer service.
Our Support Team is devoted to our customers and to our industry partners, the manufacturers of the assays and analyzers that our products are designed to support.

We stand behind our products with 100% performance guarantee.

Technical Support

The purpose of quality controls is to monitor the performance of test systems and warn the operator when problems arise.  More Diagnostics Technical Support staff has the resources to help you confirm that your issues are not QC-related so you can use QC results to investigate and troubleshoot system performance.  We help you analyze possible solutions, and we work with the assay developer and/or instrument manufacturer to jointly find resolution. Call (800) 758-0978 in the US, 8am – 5pm Monday–Friday Pacific time or email 24/7 to support@morediagnostics.com for a response the next business day.

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Ordering

More Diagnostics customer service and sales department are available to place or check on status of an order.  Call (800) 758-0978 in the US, 8am – 5pm Monday–Friday Pacific time or email 24/7 to sales@morediagnostics.com for a response the next business day.

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Peer Comparison

More Diagnostics FREE InterLab Statistics program offers quality assurance peer group data and reference statistical analysis.

QAP


More Diagnostics Quality Management System is ISO 13485:2003-certified, FDA licensed and CMDCAS licensed.